Service Desk

Dedicated support for Creighton students, faculty and staff is available from the Service Desk.  Located on the Reinert Library lower level, Room L04, the Service Desk provides walk-up and phone assistance with connecting to Creighton University services such as Office 365, CUWireless, and is your first stop for general IT support for your laptop, mobile device, and gaming console. We support Windows and Macintosh operating systems and desktop applications listed on the Supported Software Web page. We also support services that the Office of Information Technologies provides or is responsible for, such as Office 365, BlueLine, CUWireless, VPN, Banner, and Printing.  The Service Desk also has satellite locations in the iJay in Harper and Criss Complex III, Room 458.

Academic Support & Computer Labs

The Division supports faculty by promoting teaching and learning excellence and by providing enterprise level instructional technologies.  We offer workshops, online resources, consultations, learning technologies, and more. The Learning Environments group provides immediate on site help to faculty in classrooms. In addition, the group designs, installs, and supports the hardware in university classrooms.

Administrative Systems

The Enterprise Applications team coordinates the standardization and integration of Creighton University IT applications. It also enhances the quality and integrity of this data and develops the infrastructure necessary to enhance access to this information across campus. These are collaborative efforts between Advance/SmartCall, Banner, and System Administrations teams. Enterprise Applications consists of strategies, standards, policies, procedures, models, and a centralized data repository that recognize institutional data as a valuable asset, which serves cross-departmental campus functions.

Email & Calendar

• Office 365
• Microsoft Defender (spam)
• Listserve
• Creighton Calendar
• Secure Email

Internet - Wireless & Network Connectivity

Creighton's Learning Network is powered, in part, by the connections between all parts of the community. Many of those connections travel over the physical wires and the wireless networks maintained and overseen by the Division.

• Wireless
• Wired
• VPN

Governance

• Change Advisory Board (CAB)

Security

The information security team offers a number of services as a part of its mission to help protect all members of the Creighton community from threats to their computers and information assets.

• Policies
• Change Advisory Board
• Whole Disk encryption
• SSL Certificates
• Anti Virus
• Secure Email
• Account Management
• Web SSO/Identity management
• Report a security incident

Servers & Storage Services

We will assist the requester in identifying the best solution to meet the needs of the requesting organization; while balancing Creighton’s desire to build and maintain an economical, standardized, reliable, and secure computing environment.

For server requests contact MarkMongar@creighton.edu.

Software & Hardware

The Service Desk’s role is to handle technology help requests submitted by Creighton University faculty and staff via phone, web form, or email. The Service Desk's goal is to assist faculty and staff with timely resolution of any problem that may impact use of core tools used to conduct business at the university.

• Personal Software Purchases

Training

• Banner Finance / Banner Student
• Digital Signage (Self Service - BlueLine Course)
• CUBuyplus Browser Training
• Creighton Connect Retention Software (Starfish) Training Video

Web, Mobile & Multimedia

We support the web needs for campus in collaboration with Marketing and Communications.  Additional technologies provided include digital signage, mobile applications for students, faculty, and staff, and live streaming video of important campus events such as Commencement and School of Medicine's Match Day.