Below are basic policies established by the Division of Information Technology for service on Creighton owned systems.  Please note that security concerns and matters of network stability take precedence in all circumstances.  All requests for service require a ticket for tracking and quality assurance purposes.

E-Mail/Calendaring/Contacts
In-Person Support
Technical Support for Exams/Events
Data Management
Minimum Supported Requirements
Desktop Services (print, web hosting)
Software licensing
About Software and Hardware
Creighton Property Life Cycle
Personal Property
Off Campus Support
Networking
Printer Support
Desktop Virtual Environments
Support of CommonSpirit Technology

 

E-mail/Calendaring/Contacts

• At this time, myIT supports only email and calendaring with Micrsoft Outlook (Web/Client/App). Because other email and calendaring have known security flaws, the myIT team cannot troubleshoot, organize, or assist with Non MS Outlook applications.

In-person Support

• Requires a ticketed appointment.
• Limited walk-up service is provided at the myIT Service Desk in the Reinert Alumni Library in Omaha.
• Limited walk-up service is provided at the service window in Room 213 in Phoenix.
• myIT does not move computers and related equipment
• Once moved, myIT will reconnect a CU owned system.

Technical Support for Exams/Events

• All requests for exam support or event support (technician on-site at a pre-arranged date) must be ticketed.
• Must be ticketed at least two weeks in advance of the requested date.  More notice is always better.
• Exam/event must take place on the Creighton campus.  Bergan is considered a Creighton campus.
• Technicians will arrive no earlier than 15 minutes before an exam/event.
• Technicians will not remain for the entire event.
  • Exception:  exams with certification requirements from a national authority.  In these cases technicians will remain in proximity.

Data Management

• myIT does not back-up data stored on local drives.  Local storage is strongly discouraged and will not be supported my myIT. Data stored locally may be deleted at any time during the course of ticketed service.
• Please do NOT store personal data (wedding photos, personal correspondence, taxes, etc.) on CU systems
  • In the event that personal data return is requested for any reason, no effort will be made by myIT Support.
• myIT does not move data for partners.  Partners are expected to store data in one of two supported locations:
  • DFS or Blue storage--usually used for sharing and securing data within and between departments for the life of the University.
  • OneDrive--Usually used for sharing an individual's data.  OneDrive data is deleted upon separation from the University (graduation, termination, etc.)

Minimum Supported Requirements

• The policy of the Division is to support only Creighton owned computer hardware. At this writing Apple, Dell, and Lenovo hardware using the English language.
• MyIT4Students provides best effort for student personal property that uses the English language.
• myIT supports only apple and Microsoft operating systems under support from the manufacturer.

Desktop Services (print, web hosting)

The Division discourages the use of desktop systems for printing, file sharing or web site hosting and will not provide support for such efforts. To reduce support difficulties and degradation of workstation performance as well as security concerns, the Division does not install nor support computer service from the desktop.

• File sharing at the workstation level is not supported nor encouraged.  Use server based file sharing on systems such as DFS.
• Web, ADFS file sharing, and FTP services are not supported on CU owned desktop workstations.  Use provided web DFS network servers configured for volume traffic.

Contact the myIT Service Desk at 402-280-1111 or 800-329-1011 to address questions on these topics.

Software Licensing

Generally speaking licensing restrictions require that University owned software be installed only on University owned equipment. In most cases installing University licensed software on personal property is a license violation. If you believe a software title might have a contractual exception contact myIT to verify.

• Proper proof of license is critical. Users must provide proof of license for any software installation other than those where Creighton has a site license.
• All software used on Creighton owned computers must be owned by the University.
• MyIT must have a copy of all software used on Creighton owned systems as well as a legally obtained installation key.

Software Purchasing/Support

The expectation from Creighton IT is that all departments will budget to invest in version appropriate software titles as platforms develop. The University does not have the resources to retain and support legacy solutions over the long term.

Software purchases should include vendor support. If a vendor ends support for a title, Creighton IT cannot provide support.

Creighton Property Lifecycle

Creighton employees must follow established procedures in dealing with university owned computer equipment.

• What is Creighton's procedure in regards to computer equipment when employees change their employment status?
  • Creighton computer equipment remains property of the university regardless of an individual’s employment status (e.g. retiring, adjunct, emeritus, Phoenix Campus, etc.).
• Will Creighton provide or allow computer equipment to be purchased by a current or previous employee?
  • Creighton does not “gift” nor “sell” computer related equipment to individuals. These items remain property of Creighton from purchase until proper disposal/destruction is completed.
• Whom should I contact about computer equipment needing to be removed, re-purposed, recycled or disposed of?
  • Please visit the Electronic Equipment Disposal page and review the information listed.

About Software and Hardware

At this time the University provides a computer and the software needed for employees to perform University business. Such hardware and software is the property of the University and is supported by the Division of Information Technology. Software must be installed and sometimes registered with approved CU credentials.  A ticket must be started in the ticketing system to ensure the software is loaded properly. 

The University contracts with specific vendors to create a consistent environment and possible preferential pricing.

• Purchases of non-standard hardware and software should be coordinated with administration, Purchasing and the Division prior to purchase.
  • Purchases made without the above coordination may not be supported, and may be removed from service.  
  • Purchases made without the above coordination are not entitled to reimbursement if purchasers used their personal funds.
  • Purchases made without the above coordination may result in employees being asked to return the purchased materials if the materials were purchased with University funds or P-card.
  • Software purchases should include vendor support. If a vendor ends support for a title, Creighton IT cannot provide support.

The expectation from Creighton IT is that all departments will budget to invest in vendor supported, version appropriate software titles as platforms develop. The University does not have the resources to retain and support legacy solutions over the long term. Additionally, old, unsupported software may present security risks that the University must avoid.

Personal Property

myIT Support Services full-time staff technicians work only on Creighton owned computers. Due to liability concerns and finite resources, personal property cannot be repaired nor maintained by myIT technicians.  Employee usage of personal property for Creighton work is discouraged and support cannot be provided.  The Division may suggest fee-based local service providers but endorses no particular provider over another.  MyIT4Students (the Student Desk) provides best effort service for student personal property that uses the English language.  

Off Campus Support

myIT Support Services Faculty/Staff technicians work only on Creighton owned computers. Due to liability concerns and finite resources, Creighton-owned equipment approved for home use cannot be serviced by IT technicians off campus.  The Division will address tickets for Creighton-owned home computers that are brought to campus.

Networking

Mini-switches and wireless access points are restricted in use in order to protect the stability of the network. Mini-switches are allowed in buildings scheduled for renovation. New buildings and renovated areas may not use mini-switches.
The expected standard is to install a jack for each network device. One jack = one computer or one networked printer.

Printer Support

Canon is is the official contracted print provider for all campuses.  If you need a printer installed, contact the myIT Service Desk to arrange for a Canon site survey of your location.

• myIT supports only Canon enterpirse print.
• Only Canon may move a Canon printer.
• DO NOT attempt to move a Canon printer on your own.
• A ticket must be submitted for Canon to move a printing device.

Desktop Virtual Environments

The division discourages and does not support the creation of virtual environments (VMs) on user workstations as they deviate from the established standard and increase the complexity of support. 

Support of CommonSpirit Technology

CommonSpirit employees are issued CommonSpirit owned computers and those systems are supported by CommonSpirit designated technicians. The only circumstance where an CommonSpirit employee may have a separate, Creighton computer is if that CommonSpirit employee maintains a separate physical office wherein he or she does Creighton academic research. Those systems should be properly labeled as Creighton property and may be supported by Creighton/myIT technicians.

Please do not contact Creighton/myIT technicians for support of CommonSpirit computers, even if you are connecting to Creighton resources such as e-mail.  Creighton/myIT technicians cannot work on CommonSpirit systems. Please contact CommonSpirit support who will reach out to Creighton/myIT technicians as needed. CommonSpirit Support can be reached at: (402)717-1000.