Ask Jay Bot
The Creighton RaDLab has partnered with Ivy to develop a help-desk chatbot here at Creighton. Its name is Jay Bot, and it can answer your common technical questions, as well as give some basic campus related information. Jay Bot is a learning chatbot, so the more it is used, the smarter it becomes. If it doesn't know the answer now, there's a good chance it will down the road. Click Creighton C icon in the bottom right hand corner below to try out Jay Bot.
Jay Bot FAQ:
Question: Jay Bot didn't respond properly to my question, is it working?
Answer: Jay Bot is a learning chatbot focusing on knowledge management in DoIT. If you are asking questions unrelated to tech, there is a good chance it won't have an answer for you. If it is tech related and doesn't know the answer, there is a good chance it will in the future.
Question: What do I do if Jay Bot doesn't help me?
Answer: You always have the option for submitting a ticket through Jay Bot. If you don't see the Submit Ticket option, just type in I want to submit a ticket, and the form will pop up. Also, you can always contact the helpdesk as in the past.
Question: Does Jay Bot know about anything other than IT?
Answer: While the focus of Jay Bot is IT, it also knows quite a bit about hours of operation for buildings around campus, as well as some other helpful campus information. Feel free to ask!
Question: What if I have an idea to add information to Jay Bot?
Answer: Administrators on the back end of Jay Bot can see what people have asked. We review these and will add information to Jay Bot we think will be helpful.
Question: How should I ask questions to get a proper response?
Answer: To increase your chances of having a helpful answer, be sure to type an actual question, not just a single word.
Question: If Jay Bot is AI, do we need to worry about it taking over the world?