Ask Jay Bot
Update 4/14/2020: Jay Bot now connects you with our myIT team LIVE!
Find chat via Jay Bot by clicking the Creighton letter “C” logo at the bottom right corner of the IT website and selecting Chat With a Live Agent. Live chat support is available from 11:00 a.m. to 7:00 p.m., Monday through Thursday and 11:00 a.m. to 5:00 p.m. on Friday. Questions can be submitted outside normal live chat hours and will generate a service ticket for the myIT Service Desk for response within normal operating hours.
The Creighton RaDLab has partnered with Ivy to develop a help-desk chatbot here at Creighton. Its name is Jay Bot, and it can answer your common technical questions, as well as give some basic campus related information. Jay Bot is a learning chatbot, so the more it is used, the smarter it becomes. If it doesn't know the answer now, there's a good chance it will down the road. Click Creighton C icon in the bottom right hand corner below to try out Jay Bot.
Jay Bot FAQ:
Question: Jay Bot didn't respond properly to my question, is it working?
Answer: Jay Bot is a learning chatbot focusing on knowledge management in DoIT. If you are asking questions unrelated to tech, there is a good chance it won't have an answer for you. If it is tech related and doesn't know the answer, there is a good chance it will in the future.
Question: What do I do if Jay Bot doesn't help me?
Answer: You always have the option for submitting a ticket through Jay Bot. If you don't see the Submit Ticket option, just type in I want to submit a ticket, and the form will pop up. Also, you can always contact the helpdesk as in the past.
Question: Does Jay Bot know about anything other than IT?
Answer: While the focus of Jay Bot is IT, it also knows quite a bit about hours of operation for buildings around campus, as well as some other helpful campus information. Feel free to ask!
Question: What if I have an idea to add information to Jay Bot?
Answer: Administrators on the back end of Jay Bot can see what people have asked. We review these and will add information to Jay Bot we think will be helpful.
Question: How should I ask questions to get a proper response?
Answer: To increase your chances of having a helpful answer, be sure to type an actual question, not just a single word.
Question: If Jay Bot is AI, do we need to worry about it taking over the world?
Answer: Jay Bot says no, but it may be hiding its plans from us.