The Creighton RaDLab has partnered with Ivy to develop a help-desk chatbot here at Creighton. Its name is Iggy, and it can answer your common technical questions, as well as give some basic campus related information. Iggy is a learning chatbot, so the more it is used, the smarter it becomes. If it doesn't know the answer now, there's a good chance it will down the road. Iggy is currently in Beta testing, and you can try it out on this page. Click on Iggy in the bottom right hand corner below.
Question: Iggy didn't respond properly to my question, is it working?
Answer: Iggy is a learning chatbot focusing on knowledge management in DoIT. If you are asking questions unrelated to tech, there is a good chance it won't have an answer for you. If it is tech related and doesn't know the answer, there is a good chance it will in the future.
Question: What do I do if Iggy doesn't help me?
Answer: You always have the option for submitting a ticket through Iggy. If you don't see the "Submit Ticket" option, just type in "I want to submit a ticket", and the form will pop up. Also, you can always contact the helpdesk as in the past.
Question: Does Iggy know about anything other than IT?
Answer: While the focus of Iggy is IT, it also knows quite a bit about hours of operation for buildings around campus, as well as some other helpful campus information. Feel free to ask!
Question: What if I have an idea to add information to Iggy?
Answer: Administrators on the back end of Iggy can see what people have asked. We review these and will add information to Iggy we think will be helpful.
Question: How should I ask questions to get a proper response?
Answer: To increase your chances of having a helpful answer, be sure to type an actual question, not just a single word.
Question: If Iggy is AI, do we need to worry about it taking over the world?
Answer: Iggy says no, but it may be hiding its plans from us.