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Proofpoint is an email filtering system to root out junk mail and viruses. It keeps your Inbox free from most mass mailing spam, virus infected email, and hoaxes.

Proofpoint allows you to set up general screening levels as well as fine tuned list filters for a significant level of control. Email that is considered suspicious by the Proofpoint system is held back and not delivered to your Creighton inbox. Instead, a message arrives to tell you that the message was filtered. Proofpoint then keeps a copy of these suspicious emails for two weeks, so that you can confirm that it is not intercepting important correspondence.

Assistance

For help with Proofpoint, explore the information below. If you receive no answers here, please call the Service Desk at 402-280-1111.

Frequently Asked Questions

What is spam?
Email spam, also known as unsolicited bulk email or unsolicited commercial email, is the practice of sending unwanted email messages, frequently with commercial content, in large quantities to an indiscriminate set of recipients.

What is Proofpoint?
Proofpoint is a spam blocking service that has replaced the university's previous spam filter, Postini. The Proofpoint system inspects all incoming messages to the university and uses rules to determine whether or not a message is spam. Once examined, legitimate messages are sent on to the recipient's Creighton inbox, while suspected spam is quarantined. Each day, users receive an email, called the End User Digest, that contains links to each of the quarantined messages (much like the previous "Creighton University Detected Potential Junk Mail" message). Unlike the previous message, the digest allows the user to further manage their junk email from the email message. The success rate of spam blocking is very high with Proofpoint.

Why Use Proofpoint?
After evaluating numerous anti-spam products, Creighton University found that Proofpoint was the most successful at blocking spam entering the university's email system. It also provides for greater flexibility in dealing with incoming and outgoing spam.

How does Proofpoint work?
All incoming and outgoing email is filtered by the Proofpoint Protection Service. Depending upon Proofpoint Protection Service rules and policies, messages that contain a virus or inappropriate content can either be deleted or "scored." In the case of spam, the message score indicates the probability that the message is spam. A message scoring 100 would have a 100% chance of being spam and a message scoring 0 would have a 0% chance of being spam. Messages scoring over 50 will be quarantined by the system. You can find the "score" of a message under the Score column in the Proofpoint Web App (similar to the old Postini quarantine mailbox), which can be accessed by choosing "Manage My Account" in the End User Digest or by going to http://quarantine.creighton.edu.

Please note: when you arrive at the login screen, the web address will display a different address other than quarantine.creighton.edu, e.g. 00154d01.pphosted.com:10020.  This is normal and may change at times but it was always have pphosted.com in the address.

How do I access Proofpoint?
Proofpoint can be accessed two ways:

  • You can log into the Proofpoint Web App to change settings or view quarantined messages
  • You can access the Proofpoint Web App by choosing "Manage My Account" in the End User Digest

End User Digest

What is an End User Digest?
An End User Digest is a summary email that you receive daily from the Proofpoint service. It is similar to the previous " Creighton University Detected Potential Junk Mail" message from Postini, but with more options and control. The digest contains a listing of the suspected spam that has been filtered from your account in the previous 24 hours and placed in quarantine. Within the digest message you can View, Delete or Release the quarantined message or add the sender to the Safelist.  You can also "Request New End User Digest", "Request Safe/Blocked Senders List" or "Manage My Account".  Messages left in quarantine on the Proofpoint service will be deleted automatically after 14 days. After reviewing your End User Digest message, you can delete it just like any other email.

Can I choose to stop receiving End User Digest messages?
Yes, digest messages can be disabled. Your daily digest email contains a link called "Manage My Account". Click this link, and you will be taken to the Proofpoint Web App.  Choose Profile then select the Settings button on the left side. To disable the digest, uncheck both boxes at the top:  "Send digest with new messages in my End User Digest" and "Send digest even when I have no messages in my End User Digest".  Save the changes and Logout of the Proofpoint Web App. 

Can I request an End User Digest at any time?
Yes, you can request a digest at any time by clicking the link for "Request New End User Digest" within your End User Digest email. A new digest will be sent to your email address, showing any new messages that have been quarantined since your last digest was sent.

How often is the End User Digest delivered?
The End User Digest is delivered to your email Inbox each morning.

Why didn't I receive an End User Digest today?
If Proofpoint does not block or find any spam messages for your inbox within a 24 hour period, you will not receive an End User Digest.

What are my options for valid messages in my End User Digest?
If you receive a copy of your End User Digest and find that there is a valid message that has been marked as spam, you can use the tools listed beside each message.

  • View - The View link allows you to open the email from within the Proofpoint Web App so that it can be safely read. You can then determine whether or not the message is spam.
  • Delete – The Delete link deletes the email from the Proofpoint server
  • Release - The Release link releases the email from the Proofpoint quarantine and delivers it to your Creighton inbox.
  • Safelist - The Safelist link releases the email into your Creighton inbox and places the sender on a safelist so that subsequent emails from the sender arrive in your inbox.

How can I manage my Proofpoint Web App account from my End User Digest?
You can manage your account by choosing the "Manage My Account" link in your End User Digest email message. 
 

Quarantine

What is the Quarantine?
The Quarantine is a location on the Proofpoint service where email messages that are suspected to be spam are stored temporarily so that they can be reviewed and retrieved, if necessary, by the user. You may review and take action on your quarantined email through the End User Digest or by choosing the Quarantine option on the Proofpoint Web App. Messages left in Quarantine will be deleted automatically after 14 days.

Do quarantined messages count against my quota?
No, quarantined messages do not count toward your e-mail quota. They are stored separately by the Proofpoint service.

Do I need to delete messages from my Quarantine?
No, you do not need to delete unwanted messages from your Quarantine.  The Proofpoint service will automatically delete them after 14 days.

Managing the Spam Filter

What do I need to do to monitor spam using Proofpoint?
Generally, there isn't much that you'll need to do to monitor spam filtering through Proofpoint. By default, spam filtering is turned on and predefined levels are already set. However, you can do a few things to make sure you stay on top of what Proofpoint is filtering as spam.

  • Open the End User Digest e-mail that you receive each day and review the listing of messages that were marked as spam.
  • If any messages you find are not spam, click the Release or Safelist links to release the message to your Inbox, and if applicable, add the sender to your safelist.
  • If all messages are spam, you can simply delete the End User Digest email.

Lists

What are safelists and blocklists?
Safelists are lists of email addresses (usually defined by the user) that tell the Proofpoint anti-spam service to deliver messages that come from those particular addresses directly to the user's Creighton inbox. Blocklists are lists of email addresses (usually defined by the user) that tell the Proofpoint anti-spam service to automatically quarantine messages that come from those particular addresses.

How do I add an address or domain to my Safe Senders List?

  • Log into the Proofpoint Web App by choosing "Manage My Account" in the End User Digest or do the following:
  • Click on "Lists" on the bottom left side of the screen
  • Click on the Safe Senders List on the left side
  • Click the New button on the top of the screen
  • In the box type in the sender's address, or if you'd like to make an entire domain safe, type in the domain in the format of "@domain.com."
  • Click the Save button

How do I delete an address or domain from my Safe Senders List?

  • Log into the Proofpoint Web App by choosing "Manage My Account" in the End User Digest or do the following:
  • Click on "Lists" on the bottom left side of the screen
  • Click on the Safe Senders List on the left side
  • Check the box next to the email address or domain you would like to delete
  • Click on the Delete button on the top of the screen

How do I add an address or domain to my Blocked Senders List?

  • Log into the Proofpoint Web App by choosing "Manage My Account" in the End User Digest or do the following:
  • Click on "Lists" on the bottom left side of the screen
  • Click on the Blocked Senders List on the left side
  • Click the New button on the top of the screen
  • In the box type in the sender's address, or if you'd like to block an entire domain, type in the domain in the format of "@domain.com."
  • Click the Save button

How do I delete an address or domain from my Blocked Senders List?

  • Log into the Proofpoint Web App by choosing "Manage My Account" in the End User Digest or do the following:
  • Click on "Lists" on the bottom left side of the screen
  • Click on the Blocked Senders List on the left side
  • Check the box next to the email address or domain you would like to delete
  • Click on the Delete button on the top of the screen

How do I get a list of addresses and/or domains that are on my Safe Senders List and Blocked Senders List?
From your End User Digest email, choose "Request Safe/blocked Senders List.  The Proofpoint service will send this listing via e-mail.