Status: Resolved

When: Thursday; March 30th, 2017 at 5:40PM.
Expected Duration: Resolved
Systems Affected: MiPACS and Axium.
Ticket Number: IN042165
Update: As of 7:07PM access has been restored.

Conclusion: As of 7:07PM access has been restored.


When: 3/13/2017 - 11:10 A.M and resolved at 11:38 P.M.
Expected Duration: Resolved.
Systems Affected: StarFish, Speedgrader,
Ticket Number: IN040487

Conclusion: 3/13 11:38 A.M. Access to Creighton Connect has been restored by the Vendor. We will continue to monitor the service to insure proper functionality. Thank you.


When: 2/28/2017 at 11:50AM.
Expected Duration: Unknown.
Systems Affected: BlueLine, Panopto and any web services that use Amazon Web Services.
Ticket Number: IN039492
Update: 4:15 PM 2/28/17 Our Vendor has seen positive indications of recovery. Services are starting to return to full functionality. Viewing current content is available. Uploading content to these services is still impacted by the issues with Amazon Web Services. 3:25 PM 2/28/17 Our Vendor has seen positive indications of recovery. Services are starting to return to full functionality. 2:18 PM 2/28/17 - Our Vendor continues to work with Amazon to find a fix to address the errors causing Blueline and Panopto to be inaccessible.

Conclusion: 4:25 PM 2/28/17 Functionality has been fully restored to all previously effected services. If uploading content to Panopto delays may be experienced. If you are still having problems please contact the Service Desk at 402-280-1111.


When: 7:30 am
Expected Duration: Unknown
Systems Affected: All phone lines using a call handler (Service desk, CU Operator, Student health)
Ticket Number: IN038933

Conclusion: 2/27/17 9:50 am All, The issue with the call handlers has been resolved. Please test any voice systems you use that were affected and call or email the service desk (servicedesk@creighton.edu, x1111) if you continue to have any issues. Thank you for your patience as we worked this issue through to a conclusion.


When: 7:30 am
Expected Duration: Unknown
Systems Affected: All phone lines using a call handler (Service desk, CU Operator, Student health)
Ticket Number: IN038933

Conclusion: 2/23/17 - 9:20 pm All, The issue with the call handlers has been resolved. Please test any voice systems you use that were affected and call or email the service desk (servicedesk@creighton.edu, x1111) if you continue to have any issues. Thank you for your patience as we worked this issue through to a conclusion.


When: 2/6/2017 - 11:50 A.M.
Expected Duration: Unknown.
Systems Affected: CUWireless and Wired Connections.
Ticket Number: IN037318
Update: 8:55 PM, 2/6/2017 Update: Wired and wireless network connections appear to be restored at this time but technicians are still working to validate the issues are resolved. Another update will be sent as soon as all systems are verified to be working correctly. Thank you for your patience as we work through this issue.

Conclusion: 10:10 PM 2/6/2017 Creighton technicians, in conjunction with engineers from our support partners, have isolated the issue causing the problems and implemented a fix. At this time the network issues have been resolved and all services are currently up and stable. We appreciate all your patience as we worked through this issue. Thank you.


When: January 6, 2017 at 6:05AM and resolved at 8:40AM.
Expected Duration: Resolved.
Systems Affected: Network connectivity to some university resources.
Ticket Number: IN033873.

Conclusion: Network connectivity has returned to normal. The Network team made configuration changes that enabled connections to outside resources available in a timely manner. Thank you.


When: January 4, 2017 at 3:20PM and restored at 7:20PM.
Expected Duration: Resolved.
Systems Affected: CUBuyPlus
Ticket Number: IN033657

Conclusion: Service to CUBuyPlus has been restored. DoIT found and restored communication links between CUBuyplus and Banner, tasks will be created to prevent this particular issue in the future. Thank you


When: Tuesday December 13th, 2016 at 9:15AM and resolved at 10AM.
Expected Duration: Resolved.
Systems Affected: BlueCast, BlueLine, AMI and other Creighton University websites that require logon credentials.
Ticket Number: IN032257

Conclusion: An unexpected certificate change was the problem, it has been corrected. DoIT will be modifying configurations of these services to provide more redundancy and avoid this issue in the future. thank you.


When: December 13th, 2016 at 6:59AM and resolved at 7:00PM.
Expected Duration: Resolved.
Systems Affected: CuBuyPlus
Ticket Number: IN032223.

Conclusion: An unexpected certificate change causing the CUBuyPlus outage has been corrected. DoIT has worked with the vendor to change the configuration of this service to provide more reliability with certificate changes in the future.


When: December 6th, 2016 10:45 AM
Expected Duration: Unknown
Systems Affected: Sharepoint Technologies including OneDrive/Sharepoint
Ticket Number: IN031578
Update: December 6th, 2016 11:01 AM - The Vendor has transitioned the service to read-only mode. Users now have access to their sites but they are unable to make or save changes. The Vendor is currently analyzing system logs to determine the source of the issue

Conclusion: December 6th, 2016 12:09 PM The vendor has confirmed that service availability has returned to expected levels. They are transitioning the service back to read-write mode to fully restore service.


When: November 28, 2016 - 1:49 PM
Expected Duration: Unknown
Systems Affected: Sharepoint Technologies including OneDrive
Ticket Number: in030797
Update: November 28, 2016 2:37 PM - The vendor has transitioned the service to read-only mode. Users now have access to their sites but they are unable to make or save changes. The vendor is currently analyzing system logs to determine the source of the issue.

Conclusion: November 28, 2016 3:15 PM - The vendor has confirmed that service availability has returned to expected levels. They are transitioning the service back to read-write mode to fully restore service.


When: November 28th at 11:00AM and resolved at 3:00PM.
Expected Duration: Resolved.
Systems Affected: Performance Management System
Ticket Number: IN030738.

Conclusion: The Performance Management System is available, the vendor corrected the issues causing the disruption. Thank you


When: November 9th, 2016 2:24pm
Expected Duration: Unknown
Systems Affected: Printing/Student Print
Ticket Number: IN029299

Conclusion: The vendor has resolved the issue and are currently investigating the root cause. If you continue to experience issues printing please contact the Service Desk at 402-280-1111.


When: November th, 2016 at 9:25AM and resolved at 9:44AM.
Expected Duration: Resolved.
Systems Affected: www.Creighton.edu.
Ticket Number: IN028953.

Conclusion: DoIT was able to correct the problem by providing more space on the server that accepts requests for www.Creighton.edu. Thank you.


When: October 31, 2016 at 8:45AM and resolved at 11:30AM
Expected Duration: Resolved.
Systems Affected: 25Live
Ticket Number: IN028237

Conclusion: Full access to 25Live has been restored by the vendor. The vendor will continue to monitor the service for problems. Thank you.


When: October 6th, 2016
Expected Duration: 1 hour
Systems Affected: Internet/Network and Phone Service
Ticket Number: in026063

Conclusion: October 6th, 2016 5:12 PM - Internet/Network and Phone service has been restored for Criss III - 5th floor. Please contact the Service Desk at 402-280-1111 if you are still having connectivity issues.


When: October 4th 4:20 PM
Expected Duration: Unknown
Systems Affected: Canon Student Print and Faculty/Staff Printing

Conclusion: October 4th, 5:52 PM - Canon has resolved the issues with Student Print and Faculty/Staff Printing. Please contact the Service Desk at 402-280-1111 if you continue to have issues printing.


When: Monday September 19, 2016 at 9:33AM and Resolved at 9:43PM.
Expected Duration: Resolved.
Systems Affected: Unity voicemail.
Ticket Number: IN023530

Conclusion: Doit found that the servers were operating in split-brain recovery mode following the SAN controller reboot on Sunday. Essentially, both servers were acting as primary and not sync’ing their databases causing unexpected behavior such as out-of-sync MessageWaitingIndicators. To clear SBR once it occurs is to reboot both servers – which has now been completed. There was no indication this was happening other than the initial MWI symptoms, and was discovered while attempting to solve those issues. Full functionality has been restored at this time. Thank you.


When: August 22, 2016 at 3:30PM and resolved that evening.
Expected Duration: Resolved.
Systems Affected: Pharos printing.
Ticket Number: IN019791

Conclusion: The Pharos printing problem was corrected late Monday (8/22) evening. The DoIT alert was kept active to ensure no additional calls were received on Tuesday (8/23), and there were none. At this point we feel this issue has been corrected. The root cause seems to have been the inability of some printers to resolve the DNS entry for the Pharos server. The fix included reconfiguring each printer to use the IP address of the Pharos server instead of the server name. This configuration change corrected the issue of the "Pharos is offline" problem. At this point, if you are having problems on the Canon printers, please call the Service Desk at extension 1111. Thank you.


When: Tuesday August 16th, 2016 at 10:05AM and resolved at 10:40AM
Expected Duration: Resolved.
Systems Affected: Links to the telecom forms, mailman form and personal software purchase site.
Ticket Number: IN018841

Conclusion: 8/16/2016 10:40AM DoIT made some changes in Typo3 which hid the links to some forms, once the Typo3 site was reverted to the previous state, all functionality returned. Thank you.


When: Monday, August 15, 2016 at 10:00 A.M.
Expected Duration: unknown
Systems Affected: BlueCast, Panopto Recorder
Ticket Number: NA
Update: Update: 8/15/2016 – 4:18 The vendor is still working to resolve this issue. At this time there may still be intermittent issues uploading and deleting sessions within BlueCast. UPDATE: 8/15/2016 – 2:15 – The vendor is still working to resolve this issue. At this time there will still be intermittent issues uploading and deleting sessions within BlueCast. Update: 8/15/2016 – 12:18 – The vendor has isolated the problem and is working on fixing the issue. At this time there will be intermittent issues uploading and deleting sessions within BlueCast

Conclusion: 8/15/2016 - 8:50 The vendor has resolved the issue. Bluecast/Panopto Should be operating normally now.


When: Thursday, August 4, 2016 at 8:00 A.M.
Expected Duration: unknown
Systems Affected: Bluecafe - http://bluecafe.webex.com
Ticket Number: IN017350
Update: 8/4/2016 - 11:24 A.M - Bluecafe continues to be unreachable. DoIT is currently working with the vendor to resolve the issue as soon as possible. 8/4/2016 - 9:47 A.M - BlueCafe continues to be unreachable. DoIT is currently working with the vendor to resolve the issue as soon as possible.

Conclusion: 8/4/2016 - 12:41 P.M. Bluecafe site is available. The vendor has made the necessary changes to bring the site back online.


When: Thursday June 30th, 2016 at 10:20AM and resolved June 30, 2016 at 6:35PM
Expected Duration: Resolved.
Systems Affected: CUMail, including scan to email.
Ticket Number: IN014915

Conclusion: 6/30/16 6:35PM Microsoft confirmed that the remaining message queues have now drained after implementing a configuration change to optimize message filtering. The problem was the infrastructure responsible for processing Exchange Online Protection (EOP) message filtering had become degraded. They are analyzing performance data and trends on the affected systems to help prevent this problem from happening again. thank you.


When: Thursday 6/16 3:14pm
Expected Duration: 4 Hours
Systems Affected: Internet and Phone connectivity is currently unavailable in Criss I. This is due to a planned Facilities Outage to the power grid. Facilities is working to restore power to the building which will restore Network/Internet Service when completed.
Ticket Number: NA

Conclusion: 6/16 - 4:09 pm: Facilities restored power to Criss I returning Network/Internet and Phone service.


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