Conclusion: As of 7:07PM access has been restored.
Conclusion: 3/13 11:38 A.M. Access to Creighton Connect has been restored by the Vendor. We will continue to monitor the service to insure proper functionality. Thank you.
Conclusion: 4:25 PM 2/28/17 Functionality has been fully restored to all previously effected services. If uploading content to Panopto delays may be experienced. If you are still having problems please contact the Service Desk at 402-280-1111.
Conclusion: 2/27/17 9:50 am All, The issue with the call handlers has been resolved. Please test any voice systems you use that were affected and call or email the service desk (email@example.com, x1111) if you continue to have any issues. Thank you for your patience as we worked this issue through to a conclusion.
Conclusion: 2/23/17 - 9:20 pm All, The issue with the call handlers has been resolved. Please test any voice systems you use that were affected and call or email the service desk (firstname.lastname@example.org, x1111) if you continue to have any issues. Thank you for your patience as we worked this issue through to a conclusion.
Conclusion: 10:10 PM 2/6/2017 Creighton technicians, in conjunction with engineers from our support partners, have isolated the issue causing the problems and implemented a fix. At this time the network issues have been resolved and all services are currently up and stable. We appreciate all your patience as we worked through this issue. Thank you.
Conclusion: Network connectivity has returned to normal. The Network team made configuration changes that enabled connections to outside resources available in a timely manner. Thank you.
Conclusion: Service to CUBuyPlus has been restored. DoIT found and restored communication links between CUBuyplus and Banner, tasks will be created to prevent this particular issue in the future. Thank you
Conclusion: An unexpected certificate change was the problem, it has been corrected. DoIT will be modifying configurations of these services to provide more redundancy and avoid this issue in the future. thank you.
Conclusion: An unexpected certificate change causing the CUBuyPlus outage has been corrected. DoIT has worked with the vendor to change the configuration of this service to provide more reliability with certificate changes in the future.
Conclusion: December 6th, 2016 12:09 PM The vendor has confirmed that service availability has returned to expected levels. They are transitioning the service back to read-write mode to fully restore service.
Conclusion: November 28, 2016 3:15 PM - The vendor has confirmed that service availability has returned to expected levels. They are transitioning the service back to read-write mode to fully restore service.
Conclusion: The Performance Management System is available, the vendor corrected the issues causing the disruption. Thank you
Conclusion: The vendor has resolved the issue and are currently investigating the root cause. If you continue to experience issues printing please contact the Service Desk at 402-280-1111.
Conclusion: DoIT was able to correct the problem by providing more space on the server that accepts requests for www.Creighton.edu. Thank you.
Conclusion: Full access to 25Live has been restored by the vendor. The vendor will continue to monitor the service for problems. Thank you.
Conclusion: October 6th, 2016 5:12 PM - Internet/Network and Phone service has been restored for Criss III - 5th floor. Please contact the Service Desk at 402-280-1111 if you are still having connectivity issues.
Conclusion: October 4th, 5:52 PM - Canon has resolved the issues with Student Print and Faculty/Staff Printing. Please contact the Service Desk at 402-280-1111 if you continue to have issues printing.
Conclusion: Doit found that the servers were operating in split-brain recovery mode following the SAN controller reboot on Sunday. Essentially, both servers were acting as primary and not sync’ing their databases causing unexpected behavior such as out-of-sync MessageWaitingIndicators. To clear SBR once it occurs is to reboot both servers – which has now been completed. There was no indication this was happening other than the initial MWI symptoms, and was discovered while attempting to solve those issues. Full functionality has been restored at this time. Thank you.
Conclusion: The Pharos printing problem was corrected late Monday (8/22) evening. The DoIT alert was kept active to ensure no additional calls were received on Tuesday (8/23), and there were none. At this point we feel this issue has been corrected. The root cause seems to have been the inability of some printers to resolve the DNS entry for the Pharos server. The fix included reconfiguring each printer to use the IP address of the Pharos server instead of the server name. This configuration change corrected the issue of the "Pharos is offline" problem. At this point, if you are having problems on the Canon printers, please call the Service Desk at extension 1111. Thank you.
Conclusion: 8/16/2016 10:40AM DoIT made some changes in Typo3 which hid the links to some forms, once the Typo3 site was reverted to the previous state, all functionality returned. Thank you.
Conclusion: 8/15/2016 - 8:50 The vendor has resolved the issue. Bluecast/Panopto Should be operating normally now.
Conclusion: 8/4/2016 - 12:41 P.M. Bluecafe site is available. The vendor has made the necessary changes to bring the site back online.
Conclusion: 6/30/16 6:35PM Microsoft confirmed that the remaining message queues have now drained after implementing a configuration change to optimize message filtering. The problem was the infrastructure responsible for processing Exchange Online Protection (EOP) message filtering had become degraded. They are analyzing performance data and trends on the affected systems to help prevent this problem from happening again. thank you.
Conclusion: 6/16 - 4:09 pm: Facilities restored power to Criss I returning Network/Internet and Phone service.