Status: Resolved

When: July 19, 2018 starting at 6:30AM and resolved at 8:04AM
Expected Duration: Resolved
Systems Affected: Canon Servers
Ticket Number: IN083447

Conclusion: Canon printing issues have been resolved. Canon found both print servers were unavailable and corrected the problem. DoIT and Canon are investigating the cause and will continue to monitor the situation for any changes in service. Thank you.


When: 4/24/2018 at 1:28PM
Expected Duration: Unknown
Systems Affected: www.creighton.edu
Ticket Number: IN077437
Update: 4/24/2018 at 4:00PM: Creighton.edu is returning to normal, we will continue to monitor the situation. Thank you for your patience.

Conclusion: 4/25/2018 at 8:45 AM: www.creighton.edu has returned to normal. Monitoring has indicated no additional issues. Please contact the Service Desk at 402-280-1111 if you need further assistance. Thank you for your patience.


When: 3/1/2018 7:30 am
Expected Duration: Unknown
Systems Affected: CU Wireless network
Ticket Number: IN072971

Conclusion: 3/1/2018 8:45 am The CUWireless issue has been resolved and is available for use. If you continue to experience issues connecting please call the Service Desk at x1111. Thank you.


When: Friday January 26th at 7:30AM and resolved at 8:45AM
Expected Duration: Resolved.
Systems Affected: CuWireless and CUGuest
Ticket Number: IN069878.

Conclusion: Wireless is now available. DoIT found an issue with a script that did not populate portal groups. If you continue to experience issues please contact the Service Desk. Thank you


When: Wednesday January 24th 2018 at 8:50AM and resolved at 10:20AM.
Expected Duration: Resolved.
Systems Affected: Blueline.
Ticket Number: IN069638
Update: Thank you

Conclusion: Blueline is now available. The problem was resoled by our vendor; they continue to investigate why Blueline loaded slowly for users. Thank you.


When: Wednesday January 10th 2018 at 2:50PM.
Expected Duration: Unknown.
Systems Affected: Banner, Advance, printing, Admissions Pros, Creighton website, network shares and other systems.
Ticket Number: IN068354
Update: At this time we are still experiencing some issues with Oragrid. We believe most other affected systems have been restored. 6:13 PM.

Conclusion: We believe all issues have been resolved at this time, if you continue to experience any issues please contact the Service Desk. 7:01PM


When: Monday January 8th 2018 at 7:30AM, resolved at 11:20AM.
Expected Duration: Resolved.
Systems Affected: Cisco Finesse.
Ticket Number: IN067868

Conclusion: 1/8/2018 Cisco Finesse is now available. A problem was found with the primary server. Processes were restarted on the primary server and normal functionality returned to both the primary and backup servers. DoIT is working with the vendor to identify root cause. Thank you


When: Tuesday December 19, 2017 at 10:45AM and resolved at 2:50PM.
Expected Duration: Unknown
Systems Affected: All wired and wireless CHI academic networks.
Ticket Number: IN067126.

Conclusion: Network connectivity is returning to the CHI academic networks. DoIT and CHI found an issue with the CHI side of the firewall which was preventing phones, desktops, wireless devises and printers from working properly.


When: Tuesday, December 5, 2017 at 12:20PM and resolved at 12:50PM.
Expected Duration: Resolved.
Systems Affected: Banner.
Ticket Number: IN066002

Conclusion: Banner is now available for use. DoIT Administrators restarted the Banner server which corrected the problem. Thank you.


When: 11/1/2017
Expected Duration: Unknown
Systems Affected: BlueQ

Conclusion: 11/2/2017 10:20 am - We have put a temporary workaround in place that has resolved the BlueQ login issue and users are once again able to log into the system. We are closing the alert but we will continue to work with our vendor on a permanent solution and do not expect any downtime. Thank you.


When: September 22, 2017 9:00 A.M; resolved at 10AM.
Expected Duration: Resolved.
Systems Affected: Network
Ticket Number: IN059361

Conclusion: Currently all systems are available, DoIT is working to determine the cause of the disruption. Thank you.


When: Friday August 25th 2017, at 9:00 AM and resolved Monday August 28th at 11:17AM.
Expected Duration: Resolved.
Systems Affected: Canon Printers.
Ticket Number: IN054264.

Conclusion: 8/28/2017 4:03PM. Printing on campus has been restored. DoIT and Canon are working to find the main cause. Thank you


When: Thursday August 24, 2017 at 10:20AM and resolved at 11:45PM
Expected Duration: Resolved.
Systems Affected: Canon Printers.
Ticket Number: IN053873

Conclusion: Printing to Canon printers has been restored. The Vendor has made updates to the servers, which should help response times when network traffic load is high. We will continue to monitor the service to insure proper functionality. Thank you


When: August 10, 2017 - 10:59 A.M.
Expected Duration: unknown
Systems Affected: access to blueline
Ticket Number: IN052402

Conclusion: August 10, 2017 11:21 A.M. - Access to Blueline has been restored. If you continue to have issues accessing Blueline, please contact the Service Desk at 402-280-1111.


When: August 10, 2017 - 10:29 A.M.
Expected Duration: 1 1/2 hours
Systems Affected: Internet and network connectivity
Ticket Number: IN052376

Conclusion: August 10, 11:17 A.M. - Network and Internet connectivity has been restored. If you continue to have issues connecting to the internet or network, please contact the Service Desk at 402-280-1111.


When: Thursday July 20th at 11:25AM and resolved at 11:46AM.
Expected Duration: Resolved.
Systems Affected: Creighton phone system.
Ticket Number: IN050831

Conclusion: DoIT has identified and resolved the current issue; we will continue to monitor the service for any problems. If you continue to have an issue, please call the Service Desk at 402-280-1111. Thank you.


When: 7/13 3:54 PM
Expected Duration: Unknown
Systems Affected: Systems affected are vending machines, student printing, and food services.
Ticket Number: IN050395

Conclusion: 8:15 AM Issues were resolved at approximately 3:30 AM this morning. Systems have been tested and functionality has been verified. Thank you for your patience as we worked through this issue.


When: Wednesday June 21st at 11:30 AM and completed at 11:35 AM
Expected Duration: Resolved.
Systems Affected: DNS and DHCP services.
Ticket Number: IN048878

Conclusion: Services have been restored to normal operating levels. Servers were restarted due to excessive load concentrated on one server. DoIT continues to monitor the situation and to determine the root cause of the problem. Thank you.


When: Monday June 12th at 3:30PM and resolved Tuesday June 13th at 1:00AM.
Expected Duration: Resolved.
Systems Affected: GE-Centricity and Nova Red.
Ticket Number: IN048222

Conclusion: Service was interrupted due to disconnecting CU hardware in CUMC for the transition of services from the Creighton University network to CHI. DoIT continues to work with CHI in the progression of this conversion.


When: Friday June 9th 2017 at 10:00am
Expected Duration: Unkown
Systems Affected: Various web applications are failing. This may include Office 365 and other Creighton applications.
Ticket Number: IN048018
Update: Friday June 9th 2017 11:15am -- DoIT has identified the problem and is working to resolve it. Users should start to applications respond and access restored. The cause of the failure has not yet been identified.

Conclusion: Friday, June 9th 2017 1:00 pm. The problems connecting to various Creighton applications have been resolved. DoIT continues to work with vendors to determine the root cause.


When: 4/28/17 4:15PM - Resolved 5/1/17 12:30pm
Expected Duration: Resolved
Systems Affected: Cerner EHR
Ticket Number: IN044747

Conclusion: Issues with Cerner have been resolved. CHI made changes in the configuration of servers which caused connection issues with Cerner on Creighton machines. These changes have been relayed to the appropriate teams. Connections have been restored. Thank you.


When: 4/24/17 - 8:00 AM - Resolved 5/1/17 at 12:30pm.
Expected Duration: Resolved
Systems Affected: Epic
Ticket Number: IN044722

Conclusion: Issues with Epic have been resolved. CHI made changes in the configuration of servers which caused connection issues with Epic on Creighton machines. These changes have been relayed to the appropriate teams. Connections have been restored. Thank you.


When: 4/26/17 - 2:30 PM
Expected Duration: unknown
Systems Affected: Devices and Phones connected to the CHI Academic network.
Ticket Number: IN044465
Update: 4/28/17 - 11:53 AM - Network issues have been resolved at Immanuel , UCC and the Psychiatry Clinic. We continue to investigate the cause of intermittent network connectivity issues at Bergan when connected to the CHI Academic Network.

Conclusion: 4/28/17 2:01 PM - Network connections at UCC, Immanuel and Psychiatry Clinic remain stable. Network Connections at Bergan are back up but performance is varied on the wired network. The wired network outage is concluded.


When: Thursday; March 30th, 2017 at 5:40PM.
Expected Duration: Resolved
Systems Affected: MiPACS and Axium.
Ticket Number: IN042165
Update: As of 7:07PM access has been restored.

Conclusion: As of 7:07PM access has been restored.


When: 3/13/2017 - 11:10 A.M and resolved at 11:38 P.M.
Expected Duration: Resolved.
Systems Affected: Starfish, SpeedGrader
Ticket Number: IN040487

Conclusion: 3/13 11:38 A.M. Access to Creighton Connect has been restored by the Vendor. We will continue to monitor the service to insure proper functionality. Thank you.


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