Status: Resolved

When: Thursday July 20th at 11:25AM and resolved at 11:46AM.
Expected Duration: Resolved.
Systems Affected: Creighton phone system.
Ticket Number: IN050831

Conclusion: DoIT has identified and resolved the current issue; we will continue to monitor the service for any problems. If you continue to have an issue, please call the Service Desk at 402-280-1111. Thank you.


When: 7/13 3:54 PM
Expected Duration: Unknown
Systems Affected: Systems affected are vending machines, student printing, and food services.
Ticket Number: IN050395

Conclusion: 8:15 AM Issues were resolved at approximately 3:30 AM this morning. Systems have been tested and functionality has been verified. Thank you for your patience as we worked through this issue.


When: Wednesday June 21st at 11:30 AM and completed at 11:35 AM
Expected Duration: Resolved.
Systems Affected: DNS and DHCP services.
Ticket Number: IN048878

Conclusion: Services have been restored to normal operating levels. Servers were restarted due to excessive load concentrated on one server. DoIT continues to monitor the situation and to determine the root cause of the problem. Thank you.


When: Monday June 12th at 3:30PM and resolved Tuesday June 13th at 1:00AM.
Expected Duration: Resolved.
Systems Affected: GE-Centricity and Nova Red.
Ticket Number: IN048222

Conclusion: Service was interrupted due to disconnecting CU hardware in CUMC for the transition of services from the Creighton University network to CHI. DoIT continues to work with CHI in the progression of this conversion.


When: Friday June 9th 2017 at 10:00am
Expected Duration: Unkown
Systems Affected: Various web applications are failing. This may include Office 365 and other Creighton applications.
Ticket Number: IN048018
Update: Friday June 9th 2017 11:15am -- DoIT has identified the problem and is working to resolve it. Users should start to applications respond and access restored. The cause of the failure has not yet been identified.

Conclusion: Friday, June 9th 2017 1:00 pm. The problems connecting to various Creighton applications have been resolved. DoIT continues to work with vendors to determine the root cause.


When: 4/28/17 4:15PM - Resolved 5/1/17 12:30pm
Expected Duration: Resolved
Systems Affected: Cerner EHR
Ticket Number: IN044747

Conclusion: Issues with Cerner have been resolved. CHI made changes in the configuration of servers which caused connection issues with Cerner on Creighton machines. These changes have been relayed to the appropriate teams. Connections have been restored. Thank you.


When: 4/24/17 - 8:00 AM - Resolved 5/1/17 at 12:30pm.
Expected Duration: Resolved
Systems Affected: Epic
Ticket Number: IN044722

Conclusion: Issues with Epic have been resolved. CHI made changes in the configuration of servers which caused connection issues with Epic on Creighton machines. These changes have been relayed to the appropriate teams. Connections have been restored. Thank you.


When: 4/26/17 - 2:30 PM
Expected Duration: unknown
Systems Affected: Devices and Phones connected to the CHI Academic network.
Ticket Number: IN044465
Update: 4/28/17 - 11:53 AM - Network issues have been resolved at Immanuel , UCC and the Psychiatry Clinic. We continue to investigate the cause of intermittent network connectivity issues at Bergan when connected to the CHI Academic Network.

Conclusion: 4/28/17 2:01 PM - Network connections at UCC, Immanuel and Psychiatry Clinic remain stable. Network Connections at Bergan are back up but performance is varied on the wired network. The wired network outage is concluded.


When: Thursday; March 30th, 2017 at 5:40PM.
Expected Duration: Resolved
Systems Affected: MiPACS and Axium.
Ticket Number: IN042165
Update: As of 7:07PM access has been restored.

Conclusion: As of 7:07PM access has been restored.


When: 3/13/2017 - 11:10 A.M and resolved at 11:38 P.M.
Expected Duration: Resolved.
Systems Affected: Starfish, SpeedGrader
Ticket Number: IN040487

Conclusion: 3/13 11:38 A.M. Access to Creighton Connect has been restored by the Vendor. We will continue to monitor the service to insure proper functionality. Thank you.


When: 2/28/2017 at 11:50AM.
Expected Duration: Unknown.
Systems Affected: BlueLine, Panopto and any web services that use Amazon Web Services.
Ticket Number: IN039492
Update: 4:15 PM 2/28/17 Our Vendor has seen positive indications of recovery. Services are starting to return to full functionality. Viewing current content is available. Uploading content to these services is still impacted by the issues with Amazon Web Services. 3:25 PM 2/28/17 Our Vendor has seen positive indications of recovery. Services are starting to return to full functionality. 2:18 PM 2/28/17 - Our Vendor continues to work with Amazon to find a fix to address the errors causing Blueline and Panopto to be inaccessible.

Conclusion: 4:25 PM 2/28/17 Functionality has been fully restored to all previously effected services. If uploading content to Panopto delays may be experienced. If you are still having problems please contact the Service Desk at 402-280-1111.


When: 7:30 am
Expected Duration: Unknown
Systems Affected: All phone lines using a call handler (Service desk, CU Operator, Student health)
Ticket Number: IN038933

Conclusion: 2/27/17 9:50 am All, The issue with the call handlers has been resolved. Please test any voice systems you use that were affected and call or email the service desk (servicedesk@creighton.edu, x1111) if you continue to have any issues. Thank you for your patience as we worked this issue through to a conclusion.


When: 7:30 am
Expected Duration: Unknown
Systems Affected: All phone lines using a call handler (Service desk, CU Operator, Student health)
Ticket Number: IN038933

Conclusion: 2/23/17 - 9:20 pm All, The issue with the call handlers has been resolved. Please test any voice systems you use that were affected and call or email the service desk (servicedesk@creighton.edu, x1111) if you continue to have any issues. Thank you for your patience as we worked this issue through to a conclusion.


When: 2/6/2017 - 11:50 A.M.
Expected Duration: Unknown.
Systems Affected: CUWireless and Wired Connections.
Ticket Number: IN037318
Update: 8:55 PM, 2/6/2017 Update: Wired and wireless network connections appear to be restored at this time but technicians are still working to validate the issues are resolved. Another update will be sent as soon as all systems are verified to be working correctly. Thank you for your patience as we work through this issue.

Conclusion: 10:10 PM 2/6/2017 Creighton technicians, in conjunction with engineers from our support partners, have isolated the issue causing the problems and implemented a fix. At this time the network issues have been resolved and all services are currently up and stable. We appreciate all your patience as we worked through this issue. Thank you.


When: January 6, 2017 at 6:05AM and resolved at 8:40AM.
Expected Duration: Resolved.
Systems Affected: Network connectivity to some university resources.
Ticket Number: IN033873.

Conclusion: Network connectivity has returned to normal. The Network team made configuration changes that enabled connections to outside resources available in a timely manner. Thank you.


When: January 4, 2017 at 3:20PM and restored at 7:20PM.
Expected Duration: Resolved.
Systems Affected: CUBuyPlus
Ticket Number: IN033657

Conclusion: Service to CUBuyPlus has been restored. DoIT found and restored communication links between CUBuyplus and Banner, tasks will be created to prevent this particular issue in the future. Thank you


When: Tuesday December 13th, 2016 at 9:15AM and resolved at 10AM.
Expected Duration: Resolved.
Systems Affected: BlueCast, BlueLine, AMI and other Creighton University websites that require logon credentials.
Ticket Number: IN032257

Conclusion: An unexpected certificate change was the problem, it has been corrected. DoIT will be modifying configurations of these services to provide more redundancy and avoid this issue in the future. thank you.


When: December 13th, 2016 at 6:59AM and resolved at 7:00PM.
Expected Duration: Resolved.
Systems Affected: CUBuyPlus
Ticket Number: IN032223.

Conclusion: An unexpected certificate change causing the CUBuyPlus outage has been corrected. DoIT has worked with the vendor to change the configuration of this service to provide more reliability with certificate changes in the future.


When: December 6th, 2016 10:45 AM
Expected Duration: Unknown
Systems Affected: Sharepoint Technologies including OneDrive/Sharepoint
Ticket Number: IN031578
Update: December 6th, 2016 11:01 AM - The Vendor has transitioned the service to read-only mode. Users now have access to their sites but they are unable to make or save changes. The Vendor is currently analyzing system logs to determine the source of the issue

Conclusion: December 6th, 2016 12:09 PM The vendor has confirmed that service availability has returned to expected levels. They are transitioning the service back to read-write mode to fully restore service.


When: November 28, 2016 - 1:49 PM
Expected Duration: Unknown
Systems Affected: Sharepoint Technologies including OneDrive
Ticket Number: in030797
Update: November 28, 2016 2:37 PM - The vendor has transitioned the service to read-only mode. Users now have access to their sites but they are unable to make or save changes. The vendor is currently analyzing system logs to determine the source of the issue.

Conclusion: November 28, 2016 3:15 PM - The vendor has confirmed that service availability has returned to expected levels. They are transitioning the service back to read-write mode to fully restore service.


When: November 28th at 11:00AM and resolved at 3:00PM.
Expected Duration: Resolved.
Systems Affected: Performance Management System
Ticket Number: IN030738.

Conclusion: The Performance Management System is available, the vendor corrected the issues causing the disruption. Thank you


When: November 9th, 2016 2:24pm
Expected Duration: Unknown
Systems Affected: Printing/Student Print
Ticket Number: IN029299

Conclusion: The vendor has resolved the issue and are currently investigating the root cause. If you continue to experience issues printing please contact the Service Desk at 402-280-1111.


When: November th, 2016 at 9:25AM and resolved at 9:44AM.
Expected Duration: Resolved.
Systems Affected: www.Creighton.edu.
Ticket Number: IN028953.

Conclusion: DoIT was able to correct the problem by providing more space on the server that accepts requests for www.Creighton.edu. Thank you.


When: October 31, 2016 at 8:45AM and resolved at 11:30AM
Expected Duration: Resolved.
Systems Affected: 25Live
Ticket Number: IN028237

Conclusion: Full access to 25Live has been restored by the vendor. The vendor will continue to monitor the service for problems. Thank you.


When: October 6th, 2016
Expected Duration: 1 hour
Systems Affected: Internet/Network and Phone Service
Ticket Number: in026063

Conclusion: October 6th, 2016 5:12 PM - Internet/Network and Phone service has been restored for Criss III - 5th floor. Please contact the Service Desk at 402-280-1111 if you are still having connectivity issues.


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