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Division of Information Technology

IMPACT	URGENCY	PRIORITY	SLA(hours)
Entire University	Work Stopped - No Workaround	P1	4
Entire University	Work Stopped - Workaround Available	P2	9
Multiple Departments	Work Stopped - No Workaround	P2	9
Entire University	Work Impaired	P3	18
Multiple Departments	Work Stopped - Workaround Available	P3	18
Single Department	Work Stopped - No Workaround	P3	18
Entire University	Work Not Impaired	P4	27
Multiple Departments	Work Impaired	P4	27
Single Department	Work Stopped - Workaround Available	P4	27
Individual	Work Stopped - No Workaround	P4	27
Multiple Departments	Work Not Impaired	P5	43
Single Department	Work Impaired	P5	43
Individual	Work Stopped - Workaround Available	P5	43
Single Department	Work Not Impaired	P6	none
Individual	Work Impaired	P6	none
Individual	Work Not Impaired	P7	none