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ITSM Go Live Recap

How can we improve the student, faculty and staff experience at Creighton?

DoIT, OLAT and Dentistry took an important step toward this goal with the implementation of a new ticketing tool, EasyVista. Our Go Live on July 29 was a great success with 160+ “incidents” and 550+ “requests” logged in the first week. The new system’s handy dashboard shows real-time trends as well as all current DoIT Alerts, ready for quick reference when taking calls.

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