Status: Resolved

When: July 19, 2018 starting at 6:30AM and resolved at 8:04AM
Expected Duration: Resolved
Systems Affected: Canon Servers
Ticket Number: IN083447

Conclusion: Canon printing issues have been resolved. Canon found both print servers were unavailable and corrected the problem. DoIT and Canon are investigating the cause and will continue to monitor the situation for any changes in service. Thank you.


When: 4/24/2018 at 1:28PM
Expected Duration: Unknown
Systems Affected: www.creighton.edu
Ticket Number: IN077437
Update: 4/24/2018 at 4:00PM: Creighton.edu is returning to normal, we will continue to monitor the situation. Thank you for your patience.

Conclusion: 4/25/2018 at 8:45 AM: www.creighton.edu has returned to normal. Monitoring has indicated no additional issues. Please contact the Service Desk at 402-280-1111 if you need further assistance. Thank you for your patience.


When: 3/1/2018 7:30 am
Expected Duration: Unknown
Systems Affected: CU Wireless network
Ticket Number: IN072971

Conclusion: 3/1/2018 8:45 am The CUWireless issue has been resolved and is available for use. If you continue to experience issues connecting please call the Service Desk at x1111. Thank you.


When: Friday January 26th at 7:30AM and resolved at 8:45AM
Expected Duration: Resolved.
Systems Affected: CuWireless and CUGuest
Ticket Number: IN069878.

Conclusion: Wireless is now available. DoIT found an issue with a script that did not populate portal groups. If you continue to experience issues please contact the Service Desk. Thank you


When: Wednesday January 24th 2018 at 8:50AM and resolved at 10:20AM.
Expected Duration: Resolved.
Systems Affected: Blueline.
Ticket Number: IN069638
Update: Thank you

Conclusion: Blueline is now available. The problem was resoled by our vendor; they continue to investigate why Blueline loaded slowly for users. Thank you.


When: Wednesday January 10th 2018 at 2:50PM.
Expected Duration: Unknown.
Systems Affected: Banner, Advance, printing, Admissions Pros, Creighton website, network shares and other systems.
Ticket Number: IN068354
Update: At this time we are still experiencing some issues with Oragrid. We believe most other affected systems have been restored. 6:13 PM.

Conclusion: We believe all issues have been resolved at this time, if you continue to experience any issues please contact the Service Desk. 7:01PM


When: Monday January 8th 2018 at 7:30AM, resolved at 11:20AM.
Expected Duration: Resolved.
Systems Affected: Cisco Finesse.
Ticket Number: IN067868

Conclusion: 1/8/2018 Cisco Finesse is now available. A problem was found with the primary server. Processes were restarted on the primary server and normal functionality returned to both the primary and backup servers. DoIT is working with the vendor to identify root cause. Thank you


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