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                          & Center for Academic Innovation

Leveraging the synergies obtained through Collaboration, Planning & Efficiencies to provide the following benefits to Creighton.

 

                    Partnering to Simplify Academic Support for CU Faculty

One service desk - ext. 1111  (Service Desk)

- Routing/tracking tickets
- Metrics
- Service management

CAI “One Stop Shop” for faculty using academic technologies

- CAI has dedicated staff for academic support

Communications

- CAI – coordinating communications with faculty
- Consistent Messaging on DoIT & CAI web sites

Refinement

- Regular meetings between CAI & DoIT to refine processes                                                                                                  

Collaboration Examples:

“Blue Friday”   - drop in sessions for faculty and staff for technology assistance with the Blue Suite or really any technology related things.

Learning Management System – addition of new features

Service contract with Instructure for enhanced Tier 1 support

Computing - Policy Development

Academic training development

Common location, ease of access – Lower level Reinert

Technology Assessment & Standards

Academic Technology Council

For more information about CAI go to Center For Academic Innovation